Privacy policy

At Yamuna Ventures Private Limited ("we", "our", "us"), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website, www.redose.in (“Site”).

By using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree with the practices described herein, please do not use or access the Site.

This Privacy Policy is incorporated into and subject to our Terms of Use.

Effective Date: 30th May 2025

1. Information We Collect

When you browse our Site without submitting any personal data, we may still collect limited, non-personal information such as:

  • IP address
  • Browser and operating system type
  • Access times and referring website URLs
  • Pages visited and time spent on the Site

This information is anonymous and used for analytics and improving user experience.

When you register, place an order, contact us, or otherwise provide information on the Site, we collect personally identifiable data including but not limited to:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment details (processed via third-party gateways)

We may also receive information from third parties or other users about your activity or interactions on the Site.

2. Use of Information

We use the information collected to:

  • Fulfill your orders and process transactions
  • Improve our products, services, and website functionality
  • Conduct internal research and analysis
  • Respond to inquiries and provide customer support
  • Inform you of updates, promotions, or new product launches
  • Ensure compliance with legal obligations

We may share this data with our affiliates or trusted third-party partners to perform functions on our behalf, always under confidentiality agreements.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share information in the following situations:

  • Legal Obligations: To comply with court orders, legal processes, or law enforcement agencies.
  • Internal Use: With group companies, employees, or service providers for order fulfillment and customer service.
  • Consent-Based Sharing: Where you have consented or initiated such sharing directly.

4. Payment & Banking Information

We do not collect or store your credit/debit card or banking information on our servers. Payment details entered during checkout are securely processed via trusted third-party payment gateways. Yamuna Ventures Private Limited is not responsible for any misuse, theft, or unauthorized access occurring on these third-party platforms.

5. Data Hosting & Security

Our website and user data are hosted with third-party service providers who maintain high standards of data security and protection. While we implement best-in-class measures to protect your data, we are not liable for any security breaches or unauthorized access occurring at these third-party data centers.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember user preferences, and gather analytical data. Cookies may assign you a unique user ID but cannot identify you personally unless voluntarily submitted.

You may disable cookies through your browser settings; however, doing so may affect site functionality.

7. External Links

Our Site may contain links to other websites. We are not responsible for the content or privacy practices of such third-party websites. Please review their respective policies before sharing any information.

8. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Rajkot, Gujarat.

9. Severability

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

10. Data Security

We follow stringent internal security protocols to prevent unauthorized access or misuse of your personal information. While we implement strong safeguards, no system is entirely immune to breaches, and we cannot guarantee complete security.

11. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in technology, applicable laws, or our practices. Continued use of the Site after such changes constitutes your acceptance of the revised policy.

12. Grievance Redressal

For any concerns, complaints, or questions regarding this Privacy Policy or data handling practices, please contact us 📧 Email: info@redose.in